PREGUNTAS FRECUENTES

Orders that have been marked shipped cannot be cancelled. Our website: If you had placed an order through our website, please contact us within 2 hours of purchasing through our contact page with your first and last name and order number. It will be canceled as soon as possible and a refund will be issued. Etsy buyer: If you had placed an order through Etsy, please contact us immeditately through Etsy or by email (britecandleco@gmail.com) with your first and last name and order number and it will be canceled as soon as possible and a refund will be issued. Amazon buyer: From the menu, tap Your Orders. Tap Cancel Item. To confirm cancellation, tap Cancel checked items

Keep track of our local market events here We have a store front located inside Culdesac at 2016. E. Wildermuth, Tempe, AZ where you can shop all of our candles and diffusers in person and also pour your own candles!

At this time gift wrapping is not available.

We package our products using minimal eco friendly packaging that includes a thank you card with a special discount code for your next purchase.

Yes, in the state of Arizona the sales tax is subject to 5.6%

Please see our Shipping & Returns page

Our website: To update your personal information on the order please contact us within 2 hours of placing the order by using our contact page. If the item has been shipped no changes can be made. If you want to change an item on an order please contact us within 2 hours and the item will be exchanged for another before shipping it out. If the order is marked shipped no changes can be made. Etsy buyer: To update your personal information on the order please contact us within 2 hours of placing the order on Etsy or by email (contact@britecandleco.shop). If the item has been shipped no changes can be made. To remove or add items to your order, you will need to cancel the order by contacting us on Etsy or by email with your full name and order number. The order will be canceled and you will be able to place an order with the corrected items Amazon buyer: To update your personal information on an order please contact us on Amazon or by email (contact@britecandleco.shop) within 2 hours of placing the order or cancel your order - From the menu, tap Your Orders. Tap Cancel Item. To confirm cancellation, tap Cancel checked items If you don't contact us within 2 hours of placing the order, the order will be shipped to the address provided and cannot be undone. Please make sure everything is correct before placing the order. No refunds will be issued.

We now offer e-gift cards. E-gift cards are virtual gift cards that will be instantly sent to you by the method you chose (text, email, print). These are non-refundable.

We are located inside the Culdesac apartment community off Apache and 101 in Tempe, AZ. There is a visitor parking lot right behind Busan Mart.

Once your order has shipped, you will receive an email with tracking information.

All orders are processed and shipped within 1-2 business days so please make sure all personal information provided is correct. Once shipped, continental domestic orders may take 2-5 days to arrive, depending on location. Tracking notification emails are sent as soon as the package ships. Ship time does not include in-house processing.

Yes we now offer international shipping

All of our wicks come pre-trimmed ready for you to light your candle. If you cut the wick before lighting for the first time the wick may now be too short and this can cause tunneling. To correct tunneling allow the candle to burn for awhile until a melt pool has formed across vessel.

At this time we do not offer custom labels or packaging

The wet spots that you see are not really wet spots. The spots are caused by shrinkage and air bubbles that occur as the wax is cooling inside the container. We use a plant based wax and air bubbles are very common with this type of wax. Luckily the air bubbles do not affect the performance of the candle.

The ball that forms at the top of your wick is called mushrooming. If "mushrooming" occurs with your candle, we recommend trimming the carbon buildup off the wick between burnings this will help minimize it.

With our self-trimming wicks they like to flop to one side which only gives enough flame to one side of the candle. This does not affect the performance of the candle. If you let the candle burn for an hour the melt pool will form across the vessel. If you do not let the melt pool form across the vessel this can cause tunneling when you re-light the candle.

In order for a wood wick to stay lit, keep the wood wick very short and trimmed often. If the wood wick extinguishes itself that means the wick is too long and needs to be trimmed. To trim a wood wick cut the wick with a wick cutter, scissors or burn the tip of the wick, extinguish, let cool and then break it off with your fingers.

Sign up or login to our members page and click the Rewards Icon on the left side of the screen to access your points and redeem them.

At this time you cannot redeem your points for free product but you can redeem them for $ or % off your purchase.

Yes, you must be signed up and logged when you make a purchase to earn points for that purchase.

Only orders placed at the time of the loyalty program release (June 1st 2021) and newer will earn points.

If you made a purchase with your account and have not earned any points, please contact us with your order # and email address and after confirming you are a member we will add the points to your account.

The candle making process takes 45 minutes but nonetheless your reservation extends for 1 hour.

The candles will be ready two hours after it has been poured, allowing it to fully harden before you take it home. You can also pick it up within 7 business days. We do offer shipping and a shipping fee will apply.

Yes we do offer shipping for your candle bar creations within the U.S. A shipping charge will apply.

There is no cancellation fee. However, deposits are non-refundable if the cancellation occurs within 24 hours of the appointment. If you'd like to reschedule, we can transfer your deposit to the new date.

Our experience involves the use of hot tools and hot wax, so we ask that guests be at least 10 years old. Guests under 16 must have an adult present.

Currently, we do not offer candle decorations such as flowers, crystals, glitter, or colorants. We prioritize keeping our candles clean and minimizing the risk of fire hazards associated with burning these materials.

Absolutely! We add new seasonal scents to the candle bar while keeping our top sellers and customer favorites available, ensuring a wide variety of scent options for everyone.

For your safety, we require that liability waivers be signed at each visit. Since our activities involve working with hot tools and materials, this step is essential to ensure that all guests are aware of and acknowledge the potential risks involved. Your well-being is our top priority, and signing the waiver helps us maintain a safe and enjoyable experience for everyone.

Yes we offer private candle making events. Click the button below to view our private party page for more details!